How to Give Feedback

Learn techniques to deliver professional feedback that enhances performance and encourages improvement.

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Course overview


CPD Accredited

21 online lessons

Digital certificate

5 practice exercises

1.5 hours of learning

Course outcomes

Understand the key principles of giving feedback

Effectively prepare for feedback conversations

Successfully deliver your feedback message both in-person and online

Recognize different types of feedback and how to tailor your approach to each one

Navigate difficult situations and how to respond for the best possible outcome

Know the importance of following up on feedback

The cornerstone of professional development is being able to deliver and receive feedback. We all need to know how well we are performing - whether that’s positive traits and behaviors, areas we could improve, or even learning about the support available to us.

By the end of this course, you will know the key techniques for delivering professional-level feedback to enhance performance and encourage continuous improvement within your team.

We will discuss the essential principles of feedback and then take a chronological journey from preparing for a feedback conversation to delivering your message, and finally following up afterward.

Along the way, we will consider your approach to the various situations you may encounter, including role-play exercises with angry, emotional, and apathetic colleagues.

Online learning, done differently

This course combines e-learning with interactive practice for a unique learning approach that brings lasting behavioral change. At certain points in the course, you'll be prompted to practice what you've learned.

Learn online courses


Complete a series of self-paced, online classes led by your expert instructor, including videos, quizzes, and case studies. Access these anywhere, anytime.

Practice exercises

Practice exercises

Practice giving feedback to colleagues and get feedback on your response, deepening your understanding of how to give feedback.

Course content

  • Introduction to the course and learning objectives, including how you can practice what you learn.
  • Course overview
  • Objectives
  • Essential tips for giving feedback, including the purpose of feedback, why feedback should never be a surprise, and why feedback shouldn't be personal.
  • Remember the Target
  • This isn't Personal
  • Practice: Considering different perspectives for feedback
  • No Surprises
  • The Purpose of Feedback
  • How to prepare for giving feedback, both in-person and online. We cover topics on how to select a location, invite others, check sensitive topics with HR, and more.
  • In-person Interviews
  • Online interviews
  • Time and Place
  • Inviting Others
  • Documents
  • Check with HR
  • Rehearse the Main Points
  • Be aware of the Limits
  • Different interview techniques when delivering feedback, how to prepare for questions, and the difference between delivering positive and negative feedback.
  • Delivery overview
  • Interview Technique
  • Interview stages (Explain, Describe, Discuss, Plan)
  • Practice: Reviewing feedback examples
  • Questions and Answers
  • Delivering Negative Feedback
  • Delivering Positive Feedback
  • Delivering Team Feedback
  • Practice - Negative Feedback on Performance Issues
  • Practice - Positive Feedback on Performance
  • Practice - Negative Feedback on Disciplinary Issues

Your instructor

Jerry Allen

Jerry Allen

Jerry is widely known as an international authority on crisis management and leadership. During his time in the military for the Royal Air Force, as well as with public and private companies, he has managed teams of all sizes, seniority, and skill level.

Reflecting on some of the management challenges, Jerry commented, "teams perform at their best when the individuals on that team have a clear understanding of their own capability to contribute. It is a fundamental responsibility of management to ensure everyone is congratulated for achievements but also given the advice and support to correct any weaknesses and continuously improve. Feedback is an essential management skill."

Practice exercises

Practice delivering feedback to colleagues and get feedback on your chosen response which affects the outcome of the scene. Additional exercises to get you considering different perspectives, and reviewing a variety of feedback examples.

Roleplay with ChatGPT

Roleplay with AI-Powered Avatars

Practice giving feedback with ChatGPT-powered avatars, that adapt to what you say in a dynamic and personalized way. Try new approaches and adapt your style until you find something that works for you.


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